Does your business have a department dedicated
to serving customers? More importantly, does your business depend
on this department for ongoing relationships that build profit?
One happy customer can create more business for you. On the flip
side, one unhappy customer can drive others away! Our Service Advantage
system will provide you with consistent snapshots of your department's
performance, which in turn will allow you to fine-tune your services
to be extremely effective.
The Process
Just hand
one of our postage-paid survey response cards to each customer
at the time their service is completed. Ask them to complete it
and drop it in the mail.
We do the
rest, providing you with much needed feedback, as well as revenue
enhancement opportunities!
The System
Postage-paid
Thank You/Response Card, with
your company logo on it, asking your customer to evaluate their
service experience with your organization.
Nightly
Hot Faxes/Email Alerts of referral and up-sell opportunities, as
well as customers whose Service Surveys
demand immediate attention.
Insight
Track Management Report providing a monthly summary of customer's
comments, satisfaction scores and actionable items. This valuable
information about your customers can also be accessed online.
The Results
You get
a constant look at the perception of the services you provide,
allowing your business to make changes where needed.
Nightly
notification of referrals for your business!
Daily transmittal
of possible revenue from customers asking for more information
or the opportunity to purchase.
Daily alert
of any scores on the survey that require immediate action by your
company.
Monthly
compilation of customer comments, scores and opportunities, keeping
your view always where it needs to be…forward!
