| Services
| Sales Advantage
What does your customer mean to you after the
sale? For any business looking to grow, a customer is even more
important after they have made their first purchase. Thanking them,
making sure they had a terrific experience, asking for referrals
and getting them back to your business all play a major role in
turning a one-time customer into an ongoing stream of profit for
your business.
The Process
- You send
us your customers' names and addresses by fax or e-mail.
- We do the
rest, making it easy for you to build lasting customer relationships!
The System
 A
Premium Gift will be delivered
to your customer.
Personalized
Thank You card with your company
logo.
Postage
paid Customer Response Card
regarding your customer's purchase experience.
Timely
Request for Referral Card
providing you with more leads from your customers!
1st,
2nd & 3rd year Anniversary Cards
Insight
Track Management Report providing a monthly summary of customer's
comments, satisfaction scores and actionable items.
Optional
sales staff Customer Contact Plan
and "follow-up worksheets" to help your salespeople be effective
in keeping in contact with their customers!
A wide range
of optional mailings to choose from!
The Results
- PERSONAL
TOUCH! -- Customers will be both excited and pleased by your
thoughtfulness. The gift adds a personal touch to their buying
experience!
- AWARENESS!
-- Enhanced customer awareness of your company. The gift,
with your company logo, will stay in their homes for years to
come!
- RETURN
ON INVESTMENT! -- Increased return on advertising investment.
Our survey response card asks important sourcing information.
- REFERRALS!
-- Increased referral sales opportunity. We ask for referrals,
both on the survey card and on the special "Request for Referrals"
card!
- REPEATS!
-- More repeat business. You can offer incentives to bring
your customers back to you!
- LOYALTY!
-- Improved customer loyalty to your organization. Your customers
will have concrete reasons to come back to you rather than your
competition!
- SATISFACTION!
-- Higher customer satisfaction. A combination of quick feedback
and your conveyance of appreciation go a long way!· Increased
manageability of your sales department. Our management reports
and call sheets make it easy to track customers!
- FOLLOW-UP
BUY-IN! -- More "buy-in" from salespeople on customer follow-up.
Our system gives your salespeople a great reason to call your
customers!
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