The
Automotive Industry programs include Sales, Service, Prospect,
and Off-Lease. Additional phone follow-up services are available
in the Banking and Medical fields, as well as Mystery Shopping
and Custom Marketing Research.
The key product features include:
Measuring the Sales and Service team performance
An easy to use Prospect CRM with a built-in
scheduler
Exceeding manufacturer guidelines
On-line results available real-time, 24
hours a day – 7 days a week
Increasing survey response rates of completely
satisfied customers
A comparative analysis for multi-site and
multi-point dealers
As a client, your personal account manager is
the key to maintaining high customer satisfaction. Your personal
account manager will be responsible for orientations, assuring
your dealer personnel are thoroughly trained regarding the use
of the follow-up program. Additionally, you’ll receive assistance
that helps you:
Identify and track your customer issues
Assist your key personnel with an accountable
concern resolution process
Assure that customer issues are processed
in a timely fashion
Communicate urgent follow-up issues back
to the appropriate dealer reps
Introduce new program features
To receive a FREE TEST DRIVE, fill out the form
below and click the FREE TEST DRIVE button. Keith Semok, Vice President
of Business Development will contact you personally to answer any
questions and guide you through a complete on-line demonstration.
