| ENTER: Total size of customer database |
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- Replacement cost of your database
(x $460 average new customer acquisition
cost)
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- Lifetime value (in terms of gross sales for sales and service)
of all your customers in your database
(x $350,000)
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- Influencers and future buyers in database
(x 2.5 children per household)
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- Additional selling opportunities beyond original car sold
(x 2, 1 additional vehicle in household
plus the vehicle sold by the dealership)
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